Create and update trackers to show the progress of the project Work with other departments to ensure project pieces are completed on schedule Work with Project Manager to keep projects on schedule Opening and reporting on provisioning tickets Working on Microsoft projects and excel spreadsheets

Assist with the day to day administrative tasks of the departments, ranging from trackers to assisting with drafting correspondence to customers Assisting on up to date reporting, working with team members through various tasks on proposal opportunities to ensure submittal deadlines are met Coordinate final production and delivery of complete RFP response Assist in identi

Assign work or tasks to team members daily Manage variable workload to ensure all work is completed timely Forecast conditions and implement plan for workload and projects to meet goals Coaching and training to develop supervisors Hold weekly I ls with every member of team First level of contact for personnel issues Perform general tasks, such as weekly reports and admini

Daily analysis and reporting on previous days data trends Review of high alert volume customer monitoring solutions and thresholds Zabbix trigger logic and threshold updates to fine tune monitoring Data collection outage analysis and RFO preparation Weekly reporting on improvement recommendations High level vendor specific template updates to improve general alerting prof

Develop and implement PMO processes, tools, and policies to ensure alignment with company objectives. Lead, mentor, and develop a high performing project management team. Oversee the successful delivery of projects, ensuring they meet established quality, time, and budget requirements. Facilitate communication and collaboration among project stakeholders, including senior

Execute projects per PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following Project planning fundamentals initiating, planning, estimating, resourcing, scheduling and budgeting Project control fundamentals monitoring, anticipating potential problems, identifying project conflicts, taking cor

Maintain and manage Granite's Premier accounts. 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc. Communicate directly with

Work with internal resources to implement Managed Services solutions in the field Create configuration modifications alongside engineering to support project scale and execution Reconfigure devices as needed in troubleshooting environment Act as first level of troubleshooting during initial site turn up Develop and promote subject matter expertise and platform proficiency

Proactively identifying and addressing areas for improvement in training content and materials to drive enhanced productivity and performance. Designing and delegating thoughtful approaches to augmenting corporate training programs that suit organizational needs. Leading initiatives aimed at upskilling our learning and development team members to thrive in our evolving te

Partner with other departments to provide necessary account support Maintain daily care over all tasks to confirm accurate follow through on work and ensure that deadlines are met Conduct weekly 1 on 1 meetings with direct reports Coach and train direct reports First level of contact for personnel issues Communicate directly with Manager, Premier reps, Sales reps and all

Monitor and analyze security events and incidents to detect potential security breaches and take appropriate action to mitigate risks. Conduct regular security assessments and audits to identify vulnerabilities and recommend remediation measures. Implement and maintain security controls, policies, and procedures to protect against threats and vulnerabilities. Collaborate

Manage the monthly commission process for the sales team accurately and based on plans and policies. Maintain all commission plans for the sales organization Manage commission exception requests Act as the primary point of contact for commission inquiries and issues Proactively develop recommendations to further automate and improve the commission process Maintain documen

Distribute and manage workload across team members daily Provide escalation support for voice product activations both internally and to customers Manage vendor interactions, trainings, and documentation Provide clear and effective processes and business rules within overall team scope for VoIP product Provide various reporting analytics on productivity and team initiativ

Use internal system to run through activation queue Assist technicians and customers on the phone Handle escalation support for voice product activations both internally and to customers Troubleshoot services and devices in the field with customers and technicians Update configurations and/or order details to create successful turn up of services for customer Reconfigure

Oversee major SDWAN/SEC deployments Assist and support project kick offs and build out of team processing from a technical perspective Act as liaison between team and engineering Handle second level escalations within team Develop and promote subject matter expertise and platform proficiency Troubleshooting skills in networking environments Aid leadership team in training